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Privacy Policy

Effective Date: 09/09/2025


Last Updated: 09/09/2025


At Skin Confidence Pro, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

 

1. Who We Are
Skin Confidence Pro is a skin and aesthetics clinic based in Trowbridge, Wiltshire.
If you have any questions about this Privacy Policy, please contact us at:

 

2. Information We Collect
We may collect and process the following types of information:

  • Personal details: name, email address, phone number, treatment interests (when you complete forms, bookings, or enquiries).

  • Technical data: IP address, browser type, pages visited, time spent on site (collected automatically through cookies and analytics).

  • Booking and payment details: where applicable, when making treatment bookings or payments online.

 

3. How We Use Your Information
We use your information to:

  • Respond to enquiries and provide customer support.

  • Manage bookings, appointments, and payments.

  • Send appointment reminders, updates, or promotional offers (if you have consented).

  • Improve our website, services, and customer experience.

  • Meet legal and regulatory obligations.4. Cookies & Tracking Technologies

Our website is built on Wix, which uses cookies to provide a secure and reliable browsing experience. Cookies are small data files placed on your device to help the site function and to collect analytics data.


Types of cookies used:

  • Essential cookies: Required for site operation (e.g., security, login, booking forms).

  • Analytics cookies: To understand how visitors use the site (e.g., Google Analytics, Wix Analytics).

  • Functional cookies: To remember your preferences (e.g., language, region).

  • Marketing cookies: May be used if we run ads (e.g., Facebook Pixel, Google Ads) to measure performance.

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Managing cookies:
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect site functionality.5. Data Sharing
We do not sell or rent your personal data. We may share your information with:

  • Service providers (e.g., Wix, payment processors, booking software) to deliver our services.

  • Legal authorities if required to comply with legal obligations.

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6. Data Retention
We keep your personal data only for as long as necessary to provide services and comply with legal or medical record-keeping requirements.

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7. Your Rights
Under UK GDPR, you have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent at any time (e.g., unsubscribe from marketing).

  • Request a copy of the personal data we hold.

  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is being mishandled.

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8. Security
We take appropriate measures to protect your information against loss, misuse, or unauthorised access. However, please note that no system is completely secure.

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9. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

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